Privacy Policy

1. Introduction

Opex Consulting Group ("we," "our," or "us") operates the Smart Maintenance Assistant (OpexMx), a cloud-based Computerized Maintenance Management System (CMMS) for modern factories. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

By using OpexMx, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, do not use our service.

2. Information We Collect

2.1 Information You Provide

• Account information (name, email address, company name)
• Maintenance data (work orders, equipment records, parts inventory)
• User-generated content (checklists, work instructions, documentation)
• Payment information (processed through secure third-party payment processors)
• Support communications and feedback

2.2 Automatically Collected Information

• Usage data (features accessed, time spent, interaction patterns)
• Device information (IP address, browser type, operating system)
• Log data (access times, error logs, performance metrics)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for:

• Providing, maintaining, and improving our service
• Processing transactions and managing subscriptions
• Sending notifications, alerts, and service updates
• Responding to support requests and inquiries
• Analyzing usage patterns to enhance user experience
• Detecting, preventing, and addressing technical issues and security threats
• Complying with legal obligations and enforcing our terms

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in operating our service (hosting, payment processing, analytics)
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share your information

5. Data Security

We implement industry-standard security measures to protect your data, including:

• Encryption in transit (TLS/SSL) and at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Secure data centers with physical and logical safeguards
• Regular backups and disaster recovery procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to provide our service, comply with legal obligations, resolve disputes, and enforce our agreements. When you cancel your account, we will delete or anonymize your personal data within 30 days, unless we are required to retain it for legal purposes.

7. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to processing of your personal data
• Withdrawal: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at support@opexcg.com.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and support marketing efforts. You can control cookies through your browser settings, though this may affect service functionality.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable data protection laws.

10. Children's Privacy

OpexMx is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of OpexMx after such changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: